Purpose of the Contract

This contract governs the relationship between AV Concept Products (hereinafter referred to as "AVCP") and the Client for the installation of a Home Cinema system, and defines the responsibilities of each party.

This contract is designed to protect you as a client, and to contractually guarantee the final outcome of your Home Cinema project.
We guarantee delivery timelines and flexibility in scheduling the work.

You are thus assured of an on-time installation and an impeccable result upon completion of the project.
This contract also establishes the framework for any maintenance work required on your installation.

On our end, this contract ensures that the organisation and processes we put in place are upheld.
These define the overall structure to guarantee delivery timelines, the final result, the well-being of our technicians, and the collection of deposits and final balances.

Definitions

Quotes include all equipment and services to be provided.

An order is confirmed by the Client once the first deposit has been received by AVCP. Deposit terms are specified in Appendix 2 of this contract.

Installation services include all labour (in person-days), travel expenses, raw materials, and consumables required to carry out the work.

Order Modifications

If the Client wishes to have additional work carried out, the request must be made directly to the account manager — never directly to the technicians.

If equipment or services are added after the initial order has been confirmed, a separate invoice will be issued by AVCP.

Any modification to plans, equipment, or any other element of the original project must be confirmed by AVCP to the Client in writing, via any available means (video, email, SMS, WhatsApp, etc.).

The total amount of a confirmed order cannot decrease as a result of an order modification.

Delivered Installation & Finalised Installation

Definitions

An installation is considered delivered when the equipment specified in the project has been installed, is in working order, and is ready for use by the client.

An installation is considered finalised when all finishing touches — if required — settings, configuration, calibration, and a full training session covering the overall use of the installation have been completed for the client.

It is understood that a maximum period of 30 calendar days is granted to AVCP between the delivery and finalisation stages of the installation.

This timeframe takes into account the availability of both the client and the AVCP teams to coordinate a single day between the delivery date and the maximum finalisation date.

In situations where the client is unavailable within the 30 calendar days following delivery, AVCP will carry out the settings, configuration, and calibration in advance of the future training date.

The client training session can take place at a later date, subject to the client's availability. In that case, the client will be invoiced for an additional visit by the audio/video specialist.

Installation Timelines

At the time of order confirmation, or within the following days, AVCP and the Client agree on the date(s) of the intervention.

AV Concept Products thus commits to a "no later than" delivery date for the installation at the Client's premises.

If desired, the Client may request to be added to a waiting list for an earlier installation date, subject to availability in AVCP's schedule.

In this case, the Client acknowledges that any proposed date will be given between 5 and 20 (five to twenty) calendar days before the earlier installation date.
The Client is free to accept or decline this date.
If declined, the originally scheduled date remains valid.

If the Client accepts the earlier date, they must pay the additional 30% deposit for the procurement of construction materials and site preparation within 48 hours.
The remaining balance is due once the installation is complete.

Installation Delivery Delays

In the event of a delivery delay of more than 10 business days attributable to AV Concept Products, AVCP commits to applying a late delivery penalty of 2% of the total project value.

This penalty is payable as a credit or deducted from the final invoice, and only if and only if the delay is solely attributable to AVCP.

AVCP commits to finalising the Client's installation within 45 days past the originally scheduled date.

If AVCP fails to finalise the installation within 45 calendar days of the originally scheduled date, a further late penalty of 2% of the total order value will be applied as a credit to the Client.

These late penalties may only apply if, and only if, the delay is solely attributable to AVCP.

 

Required Conditions for Installations

In the case of an intervention on a construction or renovation site, AVCP and the Client agree on the required stage of progress the site must have reached before AVCP technicians can begin work.

 The Client therefore undertakes to ensure that the installation premises are accessible and in the agreed condition as defined during the project preparation phase, and to make the installation space available in accordance with requirements stated in advance by AVCP.

The required conditions for an AVCP technician intervention include, but are not limited to, the following accessibility criteria:

• Access to water and electricity

• Functional, accessible toilet facilities

• A passageway allowing free and safe movement for transferring tools, equipment, and materials into the installation room

• An installation environment with a temperature above 10°C and below 30°C

• Site access available from 8am to 6pm

• Delivery vehicle access to the site (vehicles over 3.5 tonnes)

Should any of these conditions be unavailable, the Client must notify AVCP at least 15 days before the scheduled intervention date.

Failure to meet these conditions may result in additional charges invoiced by AVCP to the Client.
If the premises are not at the agreed stage of progress as defined during the preparation phase, AVCP reserves the right to postpone the intervention.
A minimum flat-rate cancellation fee will then be charged by AVCP to the Client.
The applicable amounts are specified in the Appendix to this contract.

If a rescheduling of the intervention is requested by the client, the delivery and deposit payment phases set out in this contract still apply on the dates originally determined.

In that case, if the installation delivery date is pushed back, the balance payment will still be due on the delivery date originally planned by AVCP.

AVCP commits to meeting the timelines between delivery and finalisation of the installation as defined in the rules of this contract.

Warranty and Maintenance Conditions

All installed equipment is covered by the original manufacturer's warranty.
This warranty typically ranges from 2 to 5 years depending on the equipment.
The warranty start date is the date the Client was invoiced (upon delivery finalisation).
Manufacturer warranties do not cover the removal and reinstallation of equipment.

For a period of 6 months following the delivery date, AVCP provides an "all-inclusive" maintenance service to the client.
During this period, AVCP commits to responding to any after-sales issue at no cost to the client.

After 6 months, a paid maintenance service is available to the client for equipment after-sales support.
An optional extended warranty and maintenance service, called the Premium Warranty, is offered to the Client.
The details of the Standard Warranty versus Premium Warranty service tiers are specified in Appendix 3 – Additional Services.

The client is free to assemble and disassemble equipment independently.
In that case, the product in question is solely the Client's responsibility. Integration devices are not covered by the warranty for damage caused by client disassembly or reassembly.

Payment Schedule for an Installation

Order Confirmation Payment

For an order to be confirmed, a minimum deposit of 20% (twenty percent) must be paid by the client.
This protects the Client against any future price increases being applied to the equipment and services included in their order.

Upon payment of 50% (fifty percent), AVCP will procure the equipment for the order and guarantee the upgradeability of the project's equipment.

From the date AVCP receives the first deposit, the client has the following 24 (twenty-four) months to finalise their installation.

Further details on deposit terms and order confirmation in Appendix 1 – "Types of Project Validations or Pre-Project Validations" and Appendix 2 – "Deposit for Project Confirmation"

Pre-Installation Payment / Audio-Video Equipment Procurement

No later than 75 calendar days before the first on-site intervention, the Client must have paid 50% of the order to guarantee equipment procurement and availability by AVCP.

Any payment made after 65 days before the first intervention date may result in a delay to the originally planned delivery date.

Pre-Installation Payment / Materials Procurement

No later than 35 calendar days before the first intervention date, AVCP must have received 80% of the order balance.

Any payment made after 25 days before the installation date may result in the postponement of the originally planned intervention date. In that case, any travel and accommodation costs already committed to by AVCP will be reimbursed by the Client.

Post-Installation Payment

The client undertakes to pay the remaining order balance within 5 calendar days of the installation delivery.

If finalisation of the installation is not possible within 5 calendar days of delivery due to AVCP's unavailability, a flat-rate deduction may be applied at the Client's request to the remaining balance. Applicable deductible amounts are specified in the appendix to this contract.

AVCP commits to finalising the installation within 30 calendar days of the installation delivery.

Late Payments

In the event of a late payment from the Client, AVCP will be unable to provide any form of maintenance to the Client until the balance has been settled.

Furthermore, late payment penalties will apply. The applicable rate is 4 (four) times the legal interest rate.

Retention of Title Clause

Delivered products remain the property of AV Concept Products until full payment of the agreed price has been received, including any applicable fees and late-payment interest.

In the event of non-payment, AV Concept Products reserves the right to repossess the delivered products, without prejudice to any other actions it may take.

Post-Installation Maintenance

If a piece of delivered and installed equipment is non-operational due to a fault, AV Concept Products will arrange for the device to be sent for repair through the relevant supplier.

A faulty device at the time of delivery must in no case prevent the payment of the order balance.

AVCP commits to resolving defective equipment situations within a maximum of 45 calendar days following the originally planned finalisation date of the installation.

The client undertakes to pay the invoice balance on the planned installation delivery date. As long as the installation remains usable as a whole, a single faulty or non-functional device must under no circumstances be used as grounds to withhold payment of the order balance.

In the event of a fault that renders the installation completely unusable, the Client is not required to pay the remaining balance.

AVCP then commits to providing equivalent replacement equipment of a higher or lower tier for the duration of the manufacturer's repair.

The invoice balance is due as soon as a temporary or permanent solution has been put in place by AVCP at the Client's premises, and the installation can be used in full or in part.

In the event that a temporary workaround is found while awaiting a permanent solution, AVCP has 45 (forty-five) consecutive days from the implementation of the temporary solution to deliver a permanent fix.

Beyond this deadline, AVCP commits to paying the late delivery penalties set out in this contract.

Example of a fault rendering an installation completely unusable: 

If an amplifier is completely faulty and non-functional, the installation is unusable. AVCP must provide an equivalent amplifier, one tier above or below the model ordered by the Client.

Example of a fault leaving an installation usable: 

A mark on the projection screen fabric, a scratch on a device, a non-functional speaker in a multichannel system, or an amplifier with a network connectivity issue are all faults that still allow the Client to enjoy their installation.

General Conditions

Termination

In the event of a material breach by either party, the other party may terminate this contract.

Applicable Law

This contract is governed by French law.

Appendices

Appendix 1 – Types of Project Validations

Appendix 2 – Deposit Percentages.

Appendix 3 – Additional Services

Appendix 1 – Types of Project Validations or Pre-Project Validations

Upon receipt of a quote, the Client has two options:

1. Confirm the project based on the initial quote

1. Confirm the layout design by paying the associated fee for this service

1. Confirm the project after receiving the layout design

• Confirming the project based on the initial quote

By confirming the project directly without going through the layout design stage, AVCP guarantees the work will be completed for the agreed amount.
Even if the project requires more materials or raw materials than anticipated in the confirmed quote, the Client will only be charged the amount agreed at the time of project confirmation.

This rule applies to additions of LED strip lighting, fabrics, or more premium materials than originally planned.

This rule does not apply to the addition of audio/video equipment or additional services, such as the construction of plasterboard partitions.

• Confirming a Pre-Project Layout Design

If the Client wishes to first receive a full visualisation of their project — including execution plans and photorealistic 3D renders — without confirming the project, they may commission a layout design service.

This service does not imply any further commitment on the part of the Client. They are free to accept or decline the project after receiving the deliverables.

The cost of the plans and 3D renders can be deducted from the project total if the Client confirms and pays a deposit within 30 calendar days of first receiving the materials sent by AVCP.

• Confirming the project following a pre-project layout design

Having gone through the plans and 3D renders stage, AVCP updates the original proposal submitted to the Client. The project total may therefore vary by up to plus or minus 15% (fifteen percent) compared to the originally quoted figure.

Appendix 2 – Deposit for Project Confirmation

A project is considered confirmed once the client has paid a deposit.

• 20% Deposit

A deposit of 20% of the total amount locks in pricing and protects against any future price increases.
AVCP commits to creating a layout design, execution plans, photorealistic 3D renders, and to managing the project through to completion.

In the event of an equipment update — for example, replacing a reference with a newer model:

• If the price is lower than the previous generation: the Client may request AVCP to update the entire order. The Client may then choose to switch to the newer overall pricing or remain on the original pricing.
• If the price of the new reference is higher than the previous one: the Client pays the difference between the old and new generation.

• 50% Deposit

A deposit of 50% provides access to all the benefits of the 20% deposit, plus:

• Equipment upgrades to the latest generation, at no extra cost to the Client.

• Procurement of the Client's order equipment by AVCP, enabling shipment of certain materials during the preliminary construction phase of the project.

The Client is free to pay the 20% or 50% deposit in one or multiple instalments. The date AVCP receives a combined total of 50% is the reference date for unlocking the benefits of that deposit tier.

Appendix 3 – Additional Services

User Training Outside of Configuration Session

If the Client is unavailable on the day of equipment configuration that was mutually agreed upon in advance, AVCP can schedule an additional visit at a later date.
This service is billable.

In that case, travel and accommodation costs incurred for the technicians must be paid by the Client at the time of the schedule change, with a minimum flat fee of €2,000.

Dedicated Client Training Visit (Independent of Calibration)

Any dedicated visit specifically for Client training on the use of the Home Cinema system, outside of calibration/configuration, is billed at €890 incl. VAT.

Premium Warranty Service

AVCP covers its installations for a period of 3 years.
During this period, the Client benefits from a preferential intervention package in the event of any after-sales service from AVCP.

Defined maximum response times and flat-rate travel fees give the Client full clarity on what to expect when a technician visit is required.

For Clients who require faster response times, AVCP offers a Premium Warranty service. This covers travel costs, charging only a reduced and pre-agreed intervention fee. It also provides the option of receiving a direct replacement unit while the faulty device is being repaired. The following two tables outline the differences between the Standard Warranty and the Premium Warranty.

Installation by AVCP
Standard Warranty		First 6 months after installation	6 to 12 months after installation	12 to 36 months after installation
		Each device's warranty applies. In the event of an after-sales issue, you are put in contact with the manufacturer's after-sales service. You can handle the removal/reinstallation of the faulty equipment yourself, or call on AVCP to take care of it. The AVCP extended warranty service is designed to provide a faster and more comfortable experience than the standard warranty.
	Visit travel fee	€0	€250	€300
	Response time	Approx. 30 days max.	60 days max	60 days max
	Services	On-site team visit
		Premium Hotline 30 min/month
		Repair or brand-new replacement of equipment	1st visit for collection of after-sales product2nd visit for installation of repaired equipment	1st visit for collection of after-sales product2nd visit for installation of repaired equipment
		If replaced: identical new product or certified as new
	Coverage limit	3 visits max (over the 6-month period)	4 visits max (over the 6-month period)	4 visits max (over the 12-month period)
	Maintenance visit	–
Premium Warranty	Duration	3 years
	Period	First 6 months after installation	6 months to 3 years after installation
	Visit travel fee	€0	€50
	Response time	Approx. 30 days max.	Approx. 30 days max.
	Services	On-site team visit	On-site team visit
		Premium Hotline 60 min/month	Premium Hotline 30 min/month
		Repair or brand-new replacement of equipment	Repair or brand-new replacement of equipmentReplacement: flat-rate fee
		If replaced: identical new product or certified as new	If replaced: identical new product or certified as new
	Coverage limit	3 visits max (over the 6-month period)1 replacement max during the 6 months	3 visits max every 12 months1 replacement max every 16 months
	Maintenance visit	– One visit every 12 months– Sound and image recalibration– Equipment repositioning (projector/amplifier/screen)– Reprogramming/Adding a device on Control

Premium Warranty Pricing

Amount (range)	Price for 3 years
€9,000 to €23,999	€4,999
€24,000 to €49,999	€6,999
€57,000 to €96,999	€9,999
€97,000 to €201,999	€14,999
€202,000 to €341,999	€19,999

Appendix 4 – Cancellation Fees for Scheduled Visits

In the event of a scheduled AVCP visit being cancelled due to the Client, the following scale applies to cover the costs incurred:

• Cancellation 30 or more calendar days before the intervention date:
  
  • Paris Region: €970 incl. VAT
  • Metropolitan France: €1,600 incl. VAT
  • French Overseas Territories / Other countries: €2,500 incl. VAT

• Cancellation 10 or fewer calendar days before the intervention date:
  
  • Paris Region: €1,450 incl. VAT
  • Metropolitan France: €1,200 incl. VAT
  • French Overseas Territories / Other countries: €3,100 incl. VAT